Manners are the lubricating oil of an organization. It is a law of nature that two moving bodies in contact with each other create friction. This is as true for human beings as it is for inanimate objects.

Innovation is the specific instrument of entrepreneurship. The act that endows resources with a new capacity to create wealth.

No institution can possibly survive if it needs geniuses or supermen to manage it. It must be organized in such a way as to be able to get along under a leadership composed of average human beings.

So much of what we call management consists in making it difficult for people to work.

Follow effective action with quiet reflection. From the quiet reflection will come even more effective action.

Trying to predict the future is like trying to drive down a country road at night with no lights while looking out the back window.

Management by objective works - if you know the objectives. Ninety percent of the time you don't.

Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got.

Time is the scarcest resource and unless it is managed nothing else can be managed.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.

Plans are only good intentions unless they immediately degenerate into hard work.

The entrepreneur always searches for change, responds to it, and exploits it as an opportunity.

Most of what we call management consists of making it difficult for people to get their work done.

Efficiency is doing things right; effectiveness is doing the right things.

There is nothing so useless as doing efficiently that which should not be done at all.