Manners are the lubricating oil of an organization. It is a law of nature that two moving bodies in contact with each other create friction. This is as true for human beings as it is for inanimate objects.

Innovation is the specific instrument of entrepreneurship. The act that endows resources with a new capacity to create wealth.

No institution can possibly survive if it needs geniuses or supermen to manage it. It must be organized in such a way as to be able to get along under a leadership composed of average human beings.

So much of what we call management consists in making it difficult for people to work.

Management by objective works - if you know the objectives. Ninety percent of the time you don't.

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.

The entrepreneur always searches for change, responds to it, and exploits it as an opportunity.

Most of what we call management consists of making it difficult for people to get their work done.

I have never known much good done by those who affected to trade for the public good

Consumption is the sole end and purpose of all production; and the interest of the producer ought to be attended to, only so far as it may be necessary for promoting that of the consumer.

It is not from the benevolence of the butcher, the brewer, or the baker that we expect our dinner, but from their regard to their own interest.

If money is your hope for independence you will never have it. The only real security that a man will have in this world is a reserve of knowledge, experience, and ability.

A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.

The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed.

There are no secrets to success. It is the result of preparation, hard work, and learning from failure.

A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Don't worry about people stealing your ideas. If your ideas are any good, you'll have to ram them down people's throats.

I must create a system or be enslaved by another mans; I will not reason and compare: my business is to create.

I never called my work an 'art'. It's part of show business, the business of building entertainment.

Modern poets talk against business, Poor things, But all of us write for money. Beginners are subjected to trial by market.