The purpose of a business is to create a customer.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
The customer is always right! John Wanamaker must be turning in his grave. If you're a customer today, you're an intruder.
Confidence is contagious and so is lack of confidence, and a customer will recognize both.
“Confidence is contagious and so is lack of confidence, and a customer will recognize both.”
It is not the employer who pays the wages. employers only handle the money. it is the customer who pays the wages.