You can’t just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.
Most of us don’t invent ideas. We take the best ideas from someone else.
We’re all working together; that’s the secret.
If you don’t listen to your customers, someone else will.
The goal as a company is to have customer service that is not just the best, but legendary.
The truth is when those Butler Brothers folks turned down my discounting idea, I got a little angry, and maybe that helped me decide to swim upstream on my own.
Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.
Take the best out of everything and adapt it to your needs.
To succeed in this world, you have to change all the time.
Many of our best opportunities were created out of necessity.
I guess real merchants are like real fishermen: we have a special place in our memories for a few of the big ones.
High expectations are the key to everything.
Loosen up, and everybody around you will loosen up.
You can make a positive out of the most negative if you work at it hard enough.
I learned a long time ago that exercising your ego in public is definitely not the way to build an effective organization.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.