The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications.

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.

I spent many years laughing at Harry Secombe's singing until somebody told me that it wasn't a joke.

As I kept having episodes of depression, I realized that it was not a one-off: that I had, well, not a disease, really - more an illness.

And God said, 'Let there be light' and there was light, but the Electricity Board said He would have to wait until Thursday to be connected.

Money can't buy you happiness but it does bring you a more pleasant form of misery.