The purpose of a business is to create a customer.
Never mind your happiness; do your duty.
No institution can possibly survive if it needs geniuses or supermen to manage it. It must be organized in such a way as to be able to get along under a leadership composed of average human beings.
So much of what we call management consists in making it difficult for people to work.
Follow effective action with quiet reflection. From the quiet reflection will come even more effective action.
The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications.
My greatest strength as a consultant is to be ignorant and ask a few questions.
Trying to predict the future is like trying to drive down a country road at night with no lights while looking out the back window.
Making good decisions is a crucial skill at every level.
Management by objective works - if you know the objectives. Ninety percent of the time you don't.
Today knowledge has power. It controls access to opportunity and advancement.
Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got.
Time is the scarcest resource and unless it is managed nothing else can be managed.
The only thing we know about the future is that it will be different.
Knowledge has to be improved, challenged, and increased constantly, or it vanishes.
Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.
Unless commitment is made, there are only promises and hopes... but no plans.
The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
Rank does not confer privilege or give power. It imposes responsibility.
We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.
Management is doing things right; leadership is doing the right things.
Plans are only good intentions unless they immediately degenerate into hard work.
The entrepreneur always searches for change, responds to it, and exploits it as an opportunity.
Most of what we call management consists of making it difficult for people to get their work done.